Refund policy

This website is operated on behalf of:

The Friends of Guy’s and St Thomas’ Hospital
The Friends office, 2nd floor, Southwark Wing, Guy's Hospital, Great Maze Pond, London SE1 9RT
Registered charity number: 264150

acting through its disclosed agent:

CONTINUOUS DATAPRINT (U.K.) LIMITED (“CDP”)
Forms House, 74–82 Rose Lane, Liverpool, L18 8EE

CDP maintains this Shopify website, houses the products in its warehouse, and ships orders to customers on behalf of the charity.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@friendsofgstt.org.uk.

Returns should be sent to the following warehouse address (operated by CDP on behalf of the charity):

Unit 1, Tomo Industrial Estate, Packet Boat Lane, Cowley, Uxbridge UB8 2JP

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at info@friendsofgstt.org.uk.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom products (e.g. special orders or personalised items)

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you are unsure whether your item can be returned, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@friendsofgstt.org.uk.